eTicket

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What Is?

Organizations have to track issues connected to their workflow or products: support requests, bugs, suggestions, and so forth. Also, it would be useful to obtain analytics about the trends and represent them through a report.

eTicket is your smart manager to assist your users, employees or customers: it is an application for eLegere that tracks tickets and issues. It collects multiple tickets and delivers them to different people and teams according to their type and priority.

Description

eTicket is a eLegere application that receives and manages different sorts of tickets: improvements, bugs, suggestions, warnings, and similar requests. The User has only to click on “Add” and provide information and attachments for the issue or request. And eTicket keeps updated who has opened the ticket and people responsible by email.

The Designer can customize the fields of the ticket according to the information needed. The user compiles a form and sends the ticket. The application will assign different priorities and deliver the tickets to the proper team or delegate.

The app offers the chance to visualize the trends of the requests as graphical reports: for example, as comparison charts or pie charts – just to mention a couple of options available.

Key Features

Form Customization. The Designer can customize the form and the information required.
Attachments. The User can attach different types of files as attachment to explain the issue.
Priority. eTickets assigns a priority level to the tickets opened.
Categorization. eTicket can categorize the tickets in different groups. For instance, Bugs for bug-fixing, EVO for new functionalities to be implemented, and Changes for improvements.
Web & Mobile. eTicket offers a user-friendly web and mobile interface to forward tickets.
Email Tracking. eTicket tracks the ticket status and updates the people involved in the process through email.

Who Uses It?

Vesenda. Vesenda itself employs eTicket in its everyday workflow. eTicket collects all the tickets regarding bugs, improvements, and new functions requests.
DaisyLabs . DaisyLabs is a consulting company that empowers customers through data analysis. They employ eTickets to manage all the issue related to eLegere.